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Accessibility at ARCH

Statement of Commitment

At ARCH Hospice we are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). To this end, policies with clear accountabilities have been implemented that affirm and protect the right to care and treatment which is accessible, inclusive, secure, and respectful to all.



We are committed to providing excellent customer service to all patients, inclusive of individuals with disabilities.


Assistive Devices

We will ensure that our employees are familiar with various assistive devices that we have on-site that may be used by individuals with disabilities.



We will communicate with individuals with disabilities in ways that take into account their disability.


Service Animals

We welcome individuals with disabilities and their service animals are allowed in all areas of ARCH Hospice that are open to the public.


Support Persons

We welcome support persons accompanying individuals with a disability.


Notice of Service Disruption

We will notify stakeholders if there is a disruption in ARCH Hospice services usually used by individuals with disabilities. We will explain the reasons for the disruption, how long it will last, and if alternative facilities or services are available. We may not be able to give advance notice if it is an emergency disruption.



We are committed to training all employees, volunteers, students and others who deal with the public or other third parties on our behalf on:


  • Accessible customer service

  • Requirements of the Integrated Accessibility Standards Regulation

  • Aspects of the Human Rights Code that relate to accessibility



We will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities. If it is not practicable to do so, we will provide an explanation, upon request.


Information and Communications

We will communicate with individuals with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.



We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.


Changes to Policies

We will modify or remove a policy that does not respect and promote the dignity and independence of individuals with disabilities.



We welcome feedback, including feedback about

our services to individuals with disabilities. Individuals

who wish to provide feedback can either send their

submission by e-mail, phone or mail.


You can send your feedback in any of these ways:


Phone: 705.942.1556 ext. 261

Mail:     ARCH Hospice

             Attention: Julie Premo

             229 Fourth Line West

             Sault Ste. Marie, Ontario

             P6A 0B5

Thank you for your feedback.

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