Accessibility at ARCH
Statement of Commitment
At ARCH Hospice we are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). To this end, policies with clear accountabilities have been implemented that affirm and protect the right to care and treatment which is accessible, inclusive, secure, and respectful to all.
We are committed to providing excellent customer service to all patients, inclusive of individuals with disabilities.
We will ensure that our employees are familiar with various assistive devices that we have on site that may be used by individuals with disabilities.
We will communicate with individuals with disabilities in ways that take into account their disability.
We welcome individuals with disabilities and their service animals are allowed in all areas of ARCH Hospice that are open to the public.
We welcome support persons accompanying individuals with a disability.
Notice of Service Disruption
We will notify stakeholders if there is a disruption in ARCH Hospice services usually used by individuals with disabilities. We will explain the reasons for the disruption, how long it will last, and if alternative facilities or services are available. We may not be able to give advance notice if it is an emergency disruption.
We are committed to training all employees, volunteers, students and others who deal with the public or other third parties on our behalf on:
Accessible customer service
Requirements of the Integrated Accessibility Standards Regulation
Aspects of the Human Rights Code that relate to accessibility
We will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities. If it is not practicable to do so, we will provide an explanation, upon request.
Information and Communications
We will communicate with individuals with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.
Changes to Policies
We will modify or remove a policy that does not respect and promote the dignity and independence of individuals with disabilities.
We welcome feedback, including feedback about
our services to individuals with disabilities. Individuals
who wish to provide feedback can either send their
submission by e-mail, phone or mail.
You can send your feedback in any of these ways:
Phone: 705.942.1556 ext. 233
Mail: ARCH Hospice
Attention: Nicole Pearce
229 Fourth Line West
Sault Ste. Marie, Ontario